Best Reputation Management Software for Small Businesses in 2024

Looking to boost your small business's online reputation? Here's a quick rundown of the top reputation management tools for 2024:

1. Emitrr: Best for healthcare, real-time data
2. Birdeye: All-in-one solution, pricey
3. Podium: Strong customer interaction features
4. Weave: Popular with SMBs, business management tools
5. Broadly: Mobile app, customer interaction tools
6. Reputation.com: Auto review requests, social media monitoring
7. BrightLocal: Local SEO tools, affordable
8. Grade.us: Multi-channel monitoring, custom review generation

Quick Comparison:

Choose based on your needs and budget. Remember, 95% of buyers check online reviews before purchasing. The right software can turn those reviews into marketing gold.

Look for:

• Multi-platform compatibility
• Customizable review requests
• Real-time notifications
• Strong analytics

Pick wisely and watch your online reputation soar!

Emitrr

Emitrr is a top pick for small businesses managing online reputation in 2024. It's a complete customer interaction platform built for local business owners.

Key features:

• 2-way text messaging
• Online scheduling
• Webchat
• Google Business Messages
• Facebook Messenger integration
• Voicemail transcription
• Customer surveys
• Review management
• Automated follow-ups

Emitrr easily integrates with existing CRM systems, automating the customer journey without disrupting workflows.

Their pricing? Transparent, with no hidden fees. Month-to-month billing offers flexibility without long-term contracts. Plus, it's HIPAA compliant - perfect for healthcare businesses.

Here's how Emitrr stacks up against Birdeye:

Emitrr's 24/7 customer support is a game-changer for small businesses needing help outside regular hours.

"Great tool for helping me streamline my cleaning business. I like the quote follow-up feature and the review request. My experience with the software is great." - Cristobal M, Business Owner.

For small businesses seeking a comprehensive reputation management solution in 2024, Emitrr delivers strong features, flexible pricing, and top-notch support.

2. Birdeye

Birdeye is a cloud-based platform that helps small businesses manage their online reputation. It's an all-in-one package for review management, listings, and social media marketing.

Here's what Birdeye offers:

• Review monitoring across 200+ sites
• Automated review requests
• AI-powered responses
• Customer surveys
• Social media tools
• Competitor analysis

Pricing depends on your business size:

Birdeye's quick setup is a big plus. They can get you started in 3-6 weeks, while some competitors take months.

"Birdeye customer support is amazing. They created a seamless onboarding experience for all 450 of our locations." - Brandon Hegland, Michaels

Users have seen some impressive results:

• 40% more reviews almost instantly
• Up to 200% more reviews year-over-year

"With Birdeye, we've increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall." - Brandon Dowdy-Ernst, Chief Experience Officer, Smile Workshop

Birdeye plays nice with CRMs, marketing tools, and scheduling platforms. This makes life easier for small businesses.

Need help? Birdeye offers 24/7 support via chat, email, and phone. They also have a support center with tons of articles and videos.

Birdeye packs a lot of features, but it might take some time to learn. It can also get pricey for businesses with multiple locations. But for small businesses looking to boost their online presence and handle customer feedback, Birdeye is a solid choice in the 2024 reputation management market.

3. Podium

Podium helps small businesses talk to customers and manage their online reputation. It's all about making customer chats easier and boosting your online presence.

Here's what Podium can do:

• One inbox for all customer messages
• Get reviews via text for Google and Facebook
• AI helps write responses
• Take payments by text
• Team tools for working together

Podium's prices:

Extra costs:

• More users: $25/month each
• Payment fees: 2.15%–2.9% + $0.15–$0.30 per sale
• Local phone numbers: $5/month each

Podium works with Google Business Profile, so you can easily get customer reviews. Just text customers right after you help them to get quick feedback.

"Podium isn't just for messaging. It's a big tool for talking to customers everywhere and keeping your reputation strong." - Max Freedman, Contributor

Podium's great, but it's not perfect for sending lots of marketing messages at once. But they DO give you one-on-one help to set up and learn the platform, which is pretty rare.

If you're a small business wanting to look good online and chat better with customers in 2024, Podium's worth a look. It's all about texting to get reviews and keep in touch, which can really help manage how people see you online.

4. Weave

Weave is a customer communication platform for small businesses, especially healthcare and dental practices. It's an all-in-one solution that covers everything from the first call to the final invoice.

Here's what Weave offers:

• Text/email appointment reminders
• Two-way messaging
• Online scheduling
• Call management
• Review collection
• Email marketing

Weave works with popular software like Dentrix, AVImark, and MINDBODY. It costs $400-$500 per month, depending on your needs.

Weave can make a big difference. Take Cercek Dental: they used Weave to go from 5 Google Reviews to over 100.

"One platform for phone, text, reminders, and fax." - Craig E., CEO

Weave's review tools are a standout feature. Why? Because 70% of online shoppers read 1-6 reviews before choosing a service. Weave helps you get and manage those reviews.

Is Weave worth it for your small business in 2024? It's comprehensive, but pricey. You'll need to weigh the costs against the potential benefits.

5. Broadly

Broadly helps small service businesses manage their reputation and attract customers. It's all about boosting your online presence.

Here's what Broadly offers:

• Automatic review requests
• Website lead generation
• Multi-channel communication
• Simplified invoicing and payments

Broadly keeps it simple with one main plan at $249/month:

Need more? They've got custom plans:

• Pro ($262.41/month): 150 SMS requests, 15 keyword reports
• Elite ($337.42/month): 1050 SMS requests, campaigns, advanced social media

Broadly can make a real difference. Just ask Alan W., a small business CEO:

"We went from 30 Google reviews at 3.3 stars to over 250 reviews at 4.8 stars. Couldn't have done it without Broadly."

Users love how easy it is to use, rating it 9.3 for ease of use and 9.6 for meeting needs.

It's not perfect - some users mention slow review notifications. But Broadly handles opt-outs well, which is a big plus for customer service.

If you're a small business aiming to boost your online rep in 2024, Broadly's worth a look. Their automatic review requests can help you catch and fix issues before they turn into public complaints.

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6. Reputation.com

Reputation.com is a big gun in online reputation management. They focus on large B2C companies with multiple locations and B2B web-based businesses. Their platform does two main things: monitors and boosts reputation, and improves customer experience both online and in-store.

What's in Reputation.com's toolbox?

• Review monitoring and response management
• Social media management
• Customer surveys
• Business listing management
• Sentiment analysis
• Competitive intelligence

Their standout feature? Prescriptive analytics. It shows how you measure up against competitors and points out where you can do better.

Pricing isn't public, but here's what we know:

Is it worth it? Well, it depends. For smaller businesses, it might be too much. A health and wellness manager said:

"The price point is a little high, so it might not be for every company."

But for businesses needing a full-scale solution, it can be a good fit. Matthew Costanzo from Lester Glenn Auto Group shared:

"Reputation is used across all customer-facing departments within our automotive group. It helps us streamline customer feedback and reviews into one portal across multiple locations."

Users love the time-saving features and customer service. But it's not perfect. Some users have reported bugs and limited customization options.

Thinking about using Reputation.com? Here are some tips:

1. Set up custom reports for better insights
2. Use the social posting suite to manage posts across platforms
3. Connect all profiles for maximum benefits
4. Target the right demographic when capturing reviews

7. BrightLocal

BrightLocal is a UK-based tool for small and medium businesses to manage their online reputation. It's great for local businesses wanting to boost their online presence.

What can BrightLocal do for you?

• Monitor and respond to reviews
• Generate new reviews
• Audit your local SEO
• Manage citations and directory listings
• Analyze your competitors
• Create custom reports

BrightLocal offers three plans:

You can try it free for 14 days before you buy.

BrightLocal is known for being easy to use. Matthew Travers from Lead to Conversion says:

"What used to take the agency 10 hours manually we can now do in 10 minutes with BrightLocal."

Users say they've cut down 80% of their auditing and reporting time compared to doing it by hand.

If you're an agency, you'll love the white-label reporting. You can add your logo and colors to look professional for your clients.

The Citation Builder tool is a standout feature. It keeps your business info consistent across platforms, which is crucial for local SEO.

There's also a Lead Generation module. Vicky Chandler from BrightLocal explains:

"BrightLocal's Lead Generation module is a fantastic way to collect leads from your digital marketing agency website without lifting a finger."

BrightLocal isn't perfect, though. It lacks some advanced analytics and competitor benchmarking tools that other platforms have.

Want to make the most of BrightLocal? Here's how:

1. Use the Local Search Audit to find ways to improve your online presence.
2. Generate more reviews with their review features.
3. If you're an agency, use the white-label reporting.
4. Keep an eye on your competitors with the Competitor Analysis tool.

8. Grade.us

Grade.us is a review management tool for small businesses aiming to boost their online reputation. It's built for marketers, agencies, SEOs, and enterprises who want more positive reviews on key platforms.

What does Grade.us do? It helps you:

• Run email and text campaigns to get reviews
• Keep an eye on reviews across different sites
• Showcase your best reviews on your website and social media
• Choose between cloud-based or on-premise setup

Users seem to love Grade.us. Here's what they say:

These scores come from 250 reviews. Not too shabby!

Price-wise, Grade.us starts at $110/month. Compare that to Birdeye at $350/month, and you're looking at some serious savings.

Got customers who speak different languages? No problem. Grade.us supports English, Spanish, French, and German.

What else can Grade.us do for you?

• 2-way messaging
• Automated responses
• Customer engagement tools
• Reputation management

Need to connect Grade.us with other tools? It plays nice with:

• Constant Contact
• WordPress
• Meta for Business
• Mailchimp
• HubSpot CRM

If you get stuck, Grade.us has your back with:

• Knowledge Base
• FAQs/Forum
• Email/Help Desk
• Phone Support

Grade.us looks solid, but don't take my word for it. They offer a free trial, so you can kick the tires before you buy.

Good and Bad Points

Let's break down the pros and cons of top reputation management software for small businesses in 2024:

Each tool has its ups and downs. Emitrr? Real-time data and easy CRM integration, but watch out for those limited contact fields. Birdeye? Great for managing tons of review sites, but it'll cost you.

Picking the right software? It's all about what YOU need. Working in healthcare? Emitrr's HIPAA compliance might be your golden ticket. Focused on local SEO? BrightLocal could be your go-to, even without a mobile app.

Remember: there's no one-size-fits-all solution. Your perfect match depends on your business's unique needs and goals.

Wrap-up

Choosing the right reputation management software for your small business in 2024 depends on your needs and budget. Here's the lowdown:

• Emitrr: Great for healthcare with HIPAA compliance and real-time data
• BrightLocal: Budget-friendly at $39/month
• Birdeye: All-in-one solution, but pricier
• Podium: Strong customer interaction features

Pricing varies. Emitrr and BrightLocal are upfront, while Podium and Weave keep it under wraps.

Look for these key features:

• Multi-platform compatibility
• Customizable review requests
• Real-time notifications
• Analytics capabilities

Did you know? 95% of buyers check online reviews before buying. The right software turns those reviews into a marketing goldmine.

Pick the right tool and watch your online reputation soar!

Related posts

• Top Features to Look for in Reputation Management Software
• How Online Reputation Management Software Works: A Beginner’s Guide
• Why Your Business Needs Online Reputation Management Software Now
• The Ultimate Guide to Choosing the Right Reputation Management Software